Only authorized teams should access case details, reviews, and audit activity.
Privacy
Privacy practices designed for clinical workflow trust.
This page explains the kinds of information Konfidental handles across case intake, AI-assisted design, doctor review, and approval workflows, along with the responsibilities shared between the platform and the teams using it.
Case materials are used to support design workflows, collaboration, and production preparation.
Retention, access rules, and internal compliance practices remain important customer responsibilities.
Information we collect
Konfidental may process account details, clinic and lab information, uploaded scans, case notes, annotations, design references, approval records, and platform activity needed to run the dental workflow product.
How product data is used
Platform data is used to create AI-assisted design suggestions, organize case progress, support doctor review, maintain revision history, generate workflow insights, and prepare approved files for downstream production steps.
Workspace access and permissions
Access to case information should be limited to authorized administrators, clinicians, designers, and team members with a valid workflow need. Customers are responsible for assigning roles appropriately and managing who can view, edit, approve, or export materials.
Review links and collaboration
When review links, comments, or approval tools are used, Konfidental may store interaction history so teams can understand what changed, who approved a case, and how decisions moved through the workflow. This helps create a reliable operational record for labs and clinics.
Security safeguards
We use security controls such as authenticated access, role-based permissions, protected storage, and auditable workflow activity to reduce risk and support trusted collaboration across the platform.
Retention and customer controls
Retention periods may depend on product configuration, subscription scope, and customer workflow needs. Clinics and labs remain responsible for determining what retention settings, user access rules, and internal policies are required for their own compliance obligations.
Service improvement
We may use operational and product usage information to monitor reliability, improve workflow performance, refine features, and support the ongoing quality of the service. We do this in ways aligned with the product purpose and platform security practices.
Customer responsibilities
Customers should upload only information they are authorized to use, protect account credentials, review internal sharing practices, and ensure their teams use the platform in line with clinic, lab, and regulatory requirements that apply to their organization.